Shipping policy

Where we ship, when it'll arrive, who carries it, and what to do if something goes wrong on the way. 

01 Where we ship

      We currently ship to Australia only — every state and territory, including PO boxes, parcel lockers, and remote addresses where the carrier delivers. International shipping is in the queue but not yet open. See Section 10.

02Cost & free threshold

        • Orders under $50 AUD — Calculated Based on Distance

        • Orders over $50 AUD — free standard dispatch.

        • Bench Mat orders — free standard dispatch (the mat brings you over the threshold).

        • Express upgrade

03 Dispatch time

      We pack and dispatch within 24 hours on business days. We don't dispatch on weekends or NSW public holidays.

04 Transit times

      Indicative transit times once dispatched (from Sydney):

        • Sydney metro — 1 to 2 business days standard, next business day express.

        • NSW regional & Canberra — 2 to 4 business days.

        • Melbourne / Brisbane metro — 2 to 3 business days.

        • Adelaide / Hobart — 3 to 5 business days.

        • Perth / Darwin / remote NT & WA — 5 to 9 business days.

      These are carrier estimates, not guarantees. Public holidays, weather, and remote depots can add a day or two.

05 Carriers

      We use Australia Post for most addresses, Sendle for door-to-door metro, and Aramex for bulky items. All services include tracking and require a signature on bench mat deliveries.

06 In person pickup

      You can pick up your order from our Hurstville location free of charge. Select "in person pickup" at checkout. We'll email when your order is ready — usually same or next day — with the address and a window. Bring photo ID. Pickup is by appointment only; we don't keep storefront hours.

07 Tracking

      When your order ships, we'll email you a tracking link. You can also see live tracking in your account if you ordered as a logged-in customer. If you haven't seen a tracking update for more than four business days within Australia, write to Danny@simplelift.com.au and we'll chase it.

08 Address & redirects

      You're responsible for entering the correct delivery address. We can change the address before dispatch if you write in quickly — once it's with the carrier we cannot redirect a bench mat (carrier policy on insured high-value parcels). If a parcel comes back as "RTS" (return to sender) due to an incorrect address, we'll refund the order minus the original shipping cost and any return charge.

09 Lost or damaged in transit

      If your parcel hasn't arrived in the expected window or has been damaged in transit:

        • Email Danny@simplelift.com.au with order number and tracking ID.

        • For damaged parcels, please include photos of the outer packaging.

        • We'll lodge an investigation with the carrier and keep you updated.

        • If the parcel is confirmed lost, we'll send a replacement or refund — your choice. ACL rights apply in full.

10 International

      We don't yet ship internationally. The list goes first when international opens (currently planned for late 2026). If you're outside Australia and want a bench mat shipped, write to hello@simplelift.com.au with your country — we'll keep a file and contact you when we open