Refund policy

Returns & refunds

Your rights under the Australian Consumer Law, our 7-day change-of-mind window, and what happens if something arrives faulty or damaged.

01 Your statutory rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

        • A replacement or refund for a major failure;

        • Compensation for any other reasonably foreseeable loss or damage;

        • To have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts, or modifies those rights.

02 Change of mind

For unopened, unused items, we accept change-of-mind returns within 7 days of delivery. The item must be in its original packaging and in resaleable condition.

 In short
Anything unused goes back within 7 days of delivery. Return post is on you; the refund lands once we've inspected it.

03 Faulty or damaged on arrival

If your order arrives faulty, damaged, or otherwise not as described:

        • Email Danny@simplelift.com.au within seven (7) days of delivery.

        • Include your order number and clear photos of the issue.

        • We will respond within two business days with a return label (pre-paid for faulty items) and instructions.

        • Once we receive and inspect the item, you'll have your choice of repair, replacement (subject to stock), or full refund as appropriate under the ACL.

04 How to return

For change-of-mind returns on non-limited items:

        • Email Danny@simplelift.com.au within 7 days of delivery with your order number and reason.

        • We'll send a return authorisation and return address (Hurstville, NSW).

        • Pack the item in its original packaging and post via a tracked carrier of your choice.

        • Once received and inspected (usually within five business days), we'll process the refund to the original payment method.

05 Refund timing

Approved refunds are issued to the original payment method:

        • Credit / debit card — 3 to 7 business days, depending on your bank.

        • Shop Pay / Apple Pay / Google Pay — usually within 24 hours, refunded to the underlying card.

        • Afterpay — within 10 business days, with future instalments cancelled.

06 Exchanges

We don't offer direct exchanges. The cleanest path is a return-and-rebuy: return the item under this policy for a refund, then place a new order for the item you actually want. This protects your statutory rights and means you don't miss out if the new item is a limited edition.

07 Return shipping costs

        • Faulty / damaged / wrong item — return shipping is on us. We send a pre-paid label.

        • Change of mind — return shipping is on you. We recommend a tracked service; we don't take responsibility for returns lost in transit without tracking.

        • Original shipping fee — refunded on faulty returns; not refunded on change-of-mind returns.

08 Sale items

Sale, sample, and seconds items are clearly marked. They are sold on a final-sale basis and are not eligible for change-of-mind returns. Statutory rights under the ACL still apply if the item is faulty.

09 Contact

 Returns & refunds

 Simple Lift Fitness Pty Ltd · Hurstville, NSW

 Danny@simplelift.com.au ·